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GiftShopCafe - Frequently Asked Questions

Q
Is our online order secure?
A
All online orders go through a secure online system and are processed securely through Authorize Net. Further, our system is monitored for hacking 24/7. However, if you still do not feel confident ordering online, you can call us 10AM to 5 PM EST Monday through Friday and place your order on the phone. Click here for our contact information.
Q
Should I be concerned with hot weather shipping?
A
We monitor all our orders for weather conditions and will advise you accordingly. If you need to upgrade your shipping method we will notify you.
Q
How do I calculate Shipping?
A
You can view our shipping chart by clicking here.
Q
Can I have my order shipped at a specific date?
A
Yes, put the delivery intructions in the message box of your order form or email us with your order number or call us and we will ship on the requested date. Click here for our contact information.
Q
Will the recipient get an invoice with their order?
A
No, we only email the invoice to the purchaser and send no invoice with the order.
Q
Will my email or contact information be shared with anyone else?
A
No, we do not share our customer information with anyone. Any information provided to GiftShopCafe.com will remain strickly confidential.
Q
Can I send a message card with my order?
A
Yes, just type the message in the message box of your order form or email us the message with your order number and we will send a message card with your order. Click here for our contact information.
Q
Can I have my order gift wrapped?
A
Yes, just email us or call us and we can gift wrap your order for an additional charge. Click here for our contact information.
Q
Can I order personalized ribbon on your wedding/party favors?
A
Yes, Just email or call us and we can add personalized ribbon for an additional charge. Click here for our contact information.
Q
Can I change the color of the ribbon on your wedding/party favors?
A
Yes, you can order any color ribbon you want to suit the occasion.
Q
Can I request a different chocolate in any specific wedding/party favor?
A
In most cases yes, so long as the other chocolate fits in the packaging. You can call us for any combination you have in mind. Click here for our contact information.
Q
Can I have custom made color tags for the wedding/party favors or large corporate orders?
A
Yes, we make custom made full color tags for any of our wedding/party favors or large corporate orders at additional cost; minimum quantity is 50. If you need more information on the above, please contact us. Click here for our contact information.
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